2016天津南开区高考英语完形填空和阅理选练及参考答案3（书利华教育网）&&人教版
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阅读下列四篇短文，从每小题后所给的A,B,C或D四个选项中，选出最佳选项。Howlingisabehaviourcommonlyobservedamongawolfpack.Aspackanimals,wolvesworktogethertohuntandrelyonhowlingasanimportantmeansofcommunicationamongeachother.Therearedifferentexplanationsofawolf’showlanditappearsthattheremaybemoretodiscover.Onetheoryisthatwolveshowltobondbettertogether.It’salmostasifhowlingtogetherhelpsthepackstaytogether.Perhapssomethingsimilartopeoplefeelingasenseofinvolvementwitheachotherwhensingingasongtogether.Butthistheorymaybewrong,explainsFredH.Harrington,aprofessorwhostudieswolfbehaviour.Indeed,therehavebeentimeswhenwolveshavebeenseenonemomenthowlinginachorus,andthenext,quarrelingamongeachother.Itappearsthatusuallythelowest-rankingmembersofthepackmayactuallybe“punished”forjoininginthechorusattimes.Soishowlingawaytostrengthenasocialbondorjustawaytoreconfirmstatusamongitsmembers?―Whydowolveshowlforsure?Whatisclear,however,isthathowlingisoftenusedamongpackmatestolocateeachother.Huntinggroundsaredistantandithappensthatwolvesmayseparatefromoneanotherattimes.Whenthishappens,howlingappearstobeanexcellentmeansofgathering.Howling,interestingly,isacontagiousbehaviour.Whenonewolfstartstohowl,verylikelyotherswillfollow.Thisisoftenseentooccurinthemorning,asifwolvesweredoingsomesortof“rollcall”wherewolvesallhowltogethertoreporttheirpresence.1.Whatisthepossiblesimilaritybetweenwolves’howlingtogetherandhumans’singinginchorus?A.Theactofcallingeachother.B.Thesenseofaccomplishment.C.Theactofhuntingforsomething.D.Thesenseofbelongingtoagroup.2.WhydoesHarringtonthinkthe“socialbond”theorymaybewrong?A.Wolvesseparatefromeachotherafterhowling.B.Wolvestendtoprotecttheirhuntinggrounds.C.Wolvessometimeshavequarrelsafterhowlingtogether.D.Wolvesoflowrankareencouragedtojoininthechorus.3.Researchersaresurethatwolvesoftenhowlto . A.showtheirranksB.findtheircompanionsC.expresstheirloneliness4.“Howling...isacontagiousbehaviour”(inthelastparagraph)means . A.howlingisasignalforhuntingB.howlingisawayofcommunicationC.howlingoftenoccursinthemorningD.howlingspreadsfromonetoanother【参考答案】1-4DCBD 阅读理解。Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinorordertokeepandincreasemarketshare.Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyalNewlungesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投资)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”―causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrust―thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecalmedoutwithinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately:throwinginagiftvoucher(购物礼卷)asanunexpected“thankyou”andalwaysreturningcalls,evenwhentheyarecomplaints.Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,”Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfamessuggestsbestmeetsthecase).Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.()1.WecanlearnfromParagraph2that.A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterserviceC.SatisfiedcustomerscatchmoreattentionD.well-treatedcustomerspromotebusiness()2.Thewritermentions“phonerage”(Paragraph3)toshowthat.A.customersoftenusephonestoexpresstheirangerB.peoplestillprefertobuygoodsonlineC.customercarebecomesmoreattentionD.customersrelyontheirphonestoobtainservices()3.Whatdoesthewriterrecommendtocreatedelight?A.CallingcustomersregularlyB.Givinga“thankyou”note.C.DeliveringaquickerserviceD.Promisingmoregifts.()4.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldheprobablysay?A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”()5.Customerdelightisimportantforairlinesbecause.A.theirtelephonestyleremainsunchangedB.theyaremorelikelytomeetwithcomplaintsC.theservicescostthemalotofmoneyD.thepoliciescanbeappliedtotheirstaff()6.Whichofthefollowingisconveyedinthisarticle?A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.B.Companiesthatpromisemorewillnaturallyattractmorecustomers.C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.D.Customerdelightismoreimportantforairlinesthanforbanks.【参考答案】1―6、DCCABC【深圳市2014高考英语综合能力测试题（1）】完形填空。阅读下面短文，掌握其大意，然后从1-15各题所给的A、B、C和D项中，选出最佳选项。Howmuchisakindwordworth?Howdeeplycanatouchheal?Howimportantareyourlittle1withyourfamily,friends,andcustomers?HairdresserDavidlearnedtheseanswersfromacustomerwhocametohim2everymonth.OnedayshephonedDavidinbetweenherregularvisitsandaskedifhewouldstyleher3foranimportantoccasionthatevening.David4herintohisscheduleseriouslyandgaveherhisusuallovingattention.Hehadafriendlytalkwithher,laughed,touchedher5,andtoldherhowbeautifulshe6.Afterhersession,shesmiledand7him.YoucanimagineDavid'sshockwhenafewdays8hereceivedahandwrittenletterfromthewoman.Sheexplainedthattheimportantoccasionshewantedtolookgoodforthateveningwasherown9.Shehadplannedtokillherselflaterthatday.WhenshespenttimewithDavid,however,the10heshowedherinfluencedhertochangehermind.Shedecidedthatlifewas11living,andshecouldgoon.ThisextraordinaryexperienceinspiredDavidto12whathewasdoingwithhisworkandhislife.Herealizedthathispurposewithcustomerswentfarbeyond13hair.Withinhisowninfluencehehadthepowertomakepeople'sdaysandevenlives.Soheadoptedthecareerof"Daymaker".Now,asowneroften14spasthattreatthousandsofpeopleeachday,Davidteacheshisemployeesthattheyshouldneverunderestimate(低估)thepowerofakindwordorthought.Itmayaffectoneormanypeoplewithoutyouevenknowingit.Evena15touchcanmakeahugedifference.1.A.problemsB.interactionsC.wordsD.touches2.A.usuallyB.rarelyC.activelyD.regularly3.A.hairB.noseC.clothesD.friend4.A.changedB.madeC.helpedD.fitted5.A.importantlyB.kindlyC.rudelyD.normally6.A.sangB.jumpedC.lookedD.danced7.A.thankedB.blamedC.refusedD.criticized8.A.afterB.laterC.beforeD.soon9.A.deathB.letterC.funeralD.life10.A.kindnessB.thoughtfulnessC.illnessD.loneliness11.fortableC.uselessD.worth12.A.reconsiderB.wonderC.questionD.decide13.A.dryingB.dyingC.stylingD.washing14.A.beautifulB.awfulC.successfulD.careful15.A.rudeB.distantC.regularD.gentle【参考答案】1-5BDADB6-10CABCA11-15DACCD完形填空 平凡的事造就不平凡的人生。理发师David的一次平凡的服务改变了一位顾客的命运。一位原本打算自杀的女顾客由于感受到他话语的和蔼和爱抚的温柔而重新唤醒对生活的信心。1.B。根据下文，和蔼的话语和温柔的爱抚都属于人与人之间的互动，因此应选B。2.D。从everymonth及后面的regularvisits可知应为D。3.A。从David的职业hairdresser可知应选A。4.D。David很认真地把她安排(fitted)进他的日程里，其他动词均不合适。5.B。根据上下文应知是David亲切地碰触她，因此应选B。6.C。根据句意，此处应为告诉她看起来有多美。7.A。由上文可知女顾客对David的工作非常满意，所以此处应是感谢他。8.B。由下文可知“过了几天后”他得知自己的真诚服务使女顾客放弃自杀时是震惊的。9.C。由下文可知她原本计划当晚自杀，所以她为之准备的重要场合是她自己的葬礼。10.A。由上下文可知女顾客应是被David的善良所感动和影响。11.D。女顾客觉得活着是“值得的”，所以改变了要自杀的主意，因此答案为D。12.A。这个特别的经历启发David对自己的工作和人生进行了重新思考，reconsider意为“重新考虑”，因此选A。13.C。与前文第二段“styleherhair”是同词复现，选C。14.C。由后面提及的每天接待数千人可知他经营的spas是成功的，其他选项均不符合句意，因此应选C。15.D。结合上下文此处应为温柔的触碰，gentle意为“温和的”，因此选D。
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with　　__6. A) disclosed B) watched C) revised D) seen　　__7. A) therefore B) whereas C) because D) nonetheless　　__8. A) help B) enable C) support D) direct　　__9. A) evidently B) precisely C) aggressively D) effectively　　__10. A) developed B) invented C) discovered D) located　　__11. A) derives B) differs C) descends D) detaches　　__12. A) inherently B) traditionally C) conditionally D) occasionally　　__13. A) encourage B) dismiss C) disapprove D) engage　　__14. A) enhance B) enlarge C) ignore D) degrade　　__15. A) themes B) subjects C) researches D) things　　__16. A) managers B) women C) employees D) males　　__17. A) faithful B) powerful C) skillful D) thoughtful　　__18. A) situation B) status C) circumstance D) position　　__19. A) predicted B) proclaimed C) defied D) diagnosed　　__20. A) into B) from C) as D) for　　答案：　　1.D confront面对，遭遇；command命令，指挥；confine有限的，狭窄的；committed(对事业，本职工作尽忠的)　　2.A despise轻视，厌恶，根据下文可知，这些研究是支持而不是反驳这种观点，只有support为支持的意思　　3.B 根据下文，强调affiliation,attachment的自然就是cooperativeness合作了。　　4.A willingness愿意，自发　　5.B bear sth. in sth.(one’s mind)心里怀有，铭记在心　　6.D be seen to...被视为...　　7.C nonetheless=nevertheless虽然如此；whereas虽然，反之；这两词表转折，先排除。根据句意，是表因而不是果，故选because　　8.A 只有help可以接不带to的不定式。　　9.D effectively有效的　　10.C　　11.B differ from 区别，不同　　12.B traditionally 传统上的　　13.A encourage 鼓励　　14.A enhance提高，增强　　15.D things事情　　16.C 根据88题后的employee可以轻易得到答案　　17.B powerful强大的和后面的important重要的相呼应。　　18.A win-win situation双赢　　19.A 根据后面句子里的情态动词may可知，研究主任的话是预测，不是宣布，故用predict.　　20.C emerge as作为，以...的形式，此处意为“作为可供选择的管理模式”
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18、 & &Do you know the story about the fox and the grapes? A fox is ___1___ food. He is very hungry. Now, he stands near a wall. The wall is very ___2___.
The fox is looking up. He sees a lot of fine grapes ___3___ the wall. He smiles and says, "How nice they are! I want to eat them."
The fox jumps and jumps, but the wall is too high. He ___4___ get the grapes.
The fox says, "I must go now. I don't like those grapes. They are green. They are not ___5___ to eat."
A：looking for
A：looking for
A：looking for
A：looking for
A：looking for
19、 & &Memory is very important in our life. A good memory is a great help for learning a language. Everybody learns ___1___ own language by keeping in mind what he hears when he is a small child. Some children like those who ___2___ abroad with their ___3___, seem to learn two languages easily as they do one. In school, it's not easy for pupils ___4__ a second language because they have very ___5___ time for it. Memory is like a diary that we keep every day. &
C：parents
E：to learn
C：parents
E：to learn
C：parents
E：to learn
C：parents
E：to learn
C：parents
E：to learn
20、 & &A rich American went into a shop in London. He wanted very much ___1___ a nice-looking watch. He saw a watch and liked it so much that he decided to buy it. But the owner of the shop asked five hundred dollars for it.While the American was hesitating, a young man suddenly came into the shop, took the watch out of the owner's hand and ran out with it. It all happened in ___2___ seconds. When the owner ran out into the street, the young man had already ___3___ among the people. The American went on. At the next corner, he saw the young man with the stolen watch in his hand, "Do you want to buy a fine watch, sir?" he said in a low voice, "It's only a hundred dollars."
"The young man doesn't know I saw him ___4___ the watch just now," he thought. The American paid at once and went happily back to his room with the watch. He told his friend about the fine watch. His friend ___5___ a look at the watch and started to shout immediately. He said, "You are a fool. This watch is worth only ten dollars. I'm sure the shop owner and the young man planned all this together."
B：disappeared
E：stealing
B：disappeared
E：stealing
B：disappeared
E：stealing
B：disappeared
E：stealing
B：disappeared
E：stealing
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