Program Summary
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Program Summary
On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for affected AC power cords distributed worldwide with HP and Compaq notebook and mini notebook computers (including mobile thin clients and mobile workstations), as well as with AC adapters provided with accessories such as docking stations, sold from September 2010 through June 2012.
HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.
HP believes that certain power cords shipped with notebook PC products and AC adapter accessories may pose a risk of a fire and burn hazard to customers. We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers.
Note: Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord. Please validate the power cord shipped with your notebook PC or purchased with an accessory, or as a spare.
Getting Started
Let's get started: Unplug your power cord from the wall outlet.
Select the country/territory where you want the replacement AC power cord to be shipped, if the power cord is found to be eligible for replacement:
Required Field
Please Select Country or Territory
-- Please Select Country or Territory... --
AFGHANISTAN
ÅLAND ISLANDS
AMERICAN SAMOA
ANTARCTICA
ANTIGUA AND BARBUDA
AZERBAIJAN
BANGLADESH
BOLIVIA, PLURINATIONAL STATE OF
BONAIRE, SAINT EUSTATIUS AND SABA
BOSNIA AND HERZEGOVINA
BOUVET ISLAND
BRITISH INDIAN OCEAN TERRITORY
BRUNEI DARUSSALAM
BURKINA FASO
CAPE VERDE
CAYMAN ISLANDS
CENTRAL AFRICAN REPUBLIC
CHRISTMAS ISLAND
COCOS (KEELING) ISLANDS
CONGO, THE DEMOCRATIC REPUBLIC OF THE
COOK ISLANDS
COSTA RICA
CÔTE D'IVOIRE
CURAÇAO
CZECH REPUBLIC
DOMINICAN REPUBLIC
EL SALVADOR
EQUATORIAL GUINEA
FALKLAND ISLANDS (MALVINAS)
FAROE ISLANDS
FRENCH GUIANA
FRENCH POLYNESIA
FRENCH SOUTHERN TERRITORIES
GUADELOUPE
GUINEA-BISSAU
HEARD ISLAND AND MCDONALD ISLANDS
HOLY SEE (VATICAN CITY STATE)
ISLE OF MAN
KAZAKHSTAN
KOREA, REPUBLIC OF
KYRGYZSTAN
LAO PEOPLE'S DEMOCRATIC REPUBLIC
LIECHTENSTEIN
LUXEMBOURG
MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF
MADAGASCAR
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MICRONESIA, FEDERATED STATES OF
MOLDOVA, REPUBLIC OF
MONTENEGRO
MONTSERRAT
MOZAMBIQUE
NETHERLANDS
NEW CALEDONIA
NEW ZEALAND
NORFOLK ISLAND
NORTHERN MARIANA ISLANDS
PALESTINE, STATE OF
PAPUA NEW GUINEA
PHILIPPINES
PUERTO RICO
RÉUNION
RUSSIAN FEDERATION
SAINT BARTHÉLEMY
SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA
SAINT KITTS AND NEVIS
SAINT LUCIA
SAINT MAARTEN (DUTCH PART)
SAINT MARTIN (FRENCH PART)
SAINT PIERRE AND MIQUELON
SAINT VINCENT AND THE GRENADINES
SAN MARINO
SAO TOME AND PRINCIPE
SAUDI ARABIA
SEYCHELLES
SIERRA LEONE
SOLOMON ISLANDS
SOUTH AFRICA
SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS
SOUTH SUDAN
SVALBARD AND JAN MAYEN
SWITZERLAND
TAJIKISTAN
TANZANIA, UNITED REPUBLIC OF
TIMOR-LESTE
TRINIDAD AND TOBAGO
TURKMENISTAN
TURKS AND CAICOS ISLANDS
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES
UNITED STATES MINOR OUTLYING ISLANDS
UZBEKISTAN
VENEZUELA, BOLIVARIAN REPUBLIC OF
VIRGIN ISLANDS, BRITISH
VIRGIN ISLANDS, U.S.
WALLIS AND FUTUNA
WESTERN SAHARA
Please enter your e-mail address so that we can communicate any updates regarding this recall program:
Email Address
Potentially affected power cords can be identified by a molded mark on the adapter end of the power cord. The molded mark will be “LS-15”. Not all power cords with the “LS-15” molded mark are affected.
Click to SEE PHOTO
Does the molded mark include LS-15?
Validate Your AC Power Cord
OK, let's check your power cord by following the steps below:
IDENTIFY AND PROVIDE THE DATE CODE FOR THE AC POWER CORD
How do I find the date code?
Do you have one of the pictured labels as shown above?
Can you read the numbers on the label?
Enter Part Number:
Re-Enter to Confirm Part Number:
ADAPTER CT CHECK
Do you have the AC adapter that your power cord plugs into?
OK, let's check the CT label on your power adapter:
Enter the Power Adapter CT Number:
Re-Enter the Power Adapter CT Number:
Locate your notebook product name and serial number. This information can be obtained by holding down the [fn] key and hitting the [esc] key. The information on your screen will display this information.
Click here for an example
If [fn] + [esc] does not show you your system information, please check the product label on the bottom of your unit.
This label may be in the battery compartment.
Click here for an example
Please enter the following:
Notebook Product Name:
- Select Notebook Product Name -
Compaq Mini
Compaq Presario
HP EliteBook
HP Pavilion
HP Probook
HP TouchSmart
Notebook Serial Number:
Retype the characters from the picture:
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