How to Top Up or recharge your Prepay plan - Vodafone NZ
Bills & payments&
How to Top Up&
My broadband bill&
My mobile bill&
How to pay&
Auto payment forms&
How to Top Up your Prepay
Here are the easiest ways Top Up your Prepay mobile or&mobile&broadband&balance
So you can carry on doing your thing, you can Top Up your Prepay quickly online, by TXT, by phone or in person. Use your debit or credit card, cash or a voucher.
Or set up an Auto Top Up and you won't need to do a thing!
Top Up on your mobile or online
Use the My Vodafone app
Sign into the My Vodafone app on your mobile
Select the Prepay number you want to Top Up
Tap on 'Balance', select the amount to Top Up and enter your payment details.
Top Up by TXT
Simply TXT 'TMU' and the amount you want to Top Up, e.g. TMU 30 (for a $30 Top Up), to 867 and follow the prompts
N.B. To do this you will need to have already registered your credit card or Visa debit card in My Vodafone.
Fast Top Up on the Vodafone website
&now using your credit/debit card or Vodafone Voucher - it's quick, easy and secure.
Using My Vodafone
and select &Top Up& & have your credit card or debit card details handy.
Using Facebook
You can Top Up on
with your credit or debit card or Vodafone Voucher while you're checking in with friends and family.
With Auto Top Up, you&ll never run out of credit on your Prepay mobile.
There are three options available, giving you complete control.
Important things to know
You may notice a $1 reserve on your credit card statement. This is not a charge. Find out more
To keep your mobile number active, make sure you Top Up regularly
If your prepay balance goes below $5 you'll get a &low balance& TXT to remind you Top Up. You'll get this free TXT no matter where in the world you are. To stop getting these TXTs call 777 from your mobile
If you have zero credit you can still call 111, Vodafone customer service on 777, receive calls for 365 days after your last Top Up and use any Add-Ons with allowance still remaining
You will need to have at least 1 cent balance to be able to call 0800 or 0508 Free call numbers
If you don't Top Up within the applicable expiry period, you will lose any remaining balance. Additionally, your mobile number will be deactivated and recycled for someone else to use. We'll TXT you to remind you if you need to make a Top Up, so you'll have plenty of notice. Credit expiry varies between plans, see your plan's terms & conditions for details.
Want to make it even easier to use a credit or debit card to Top Up? Register your card in, payment options and add a new card in the &Manage my credit/debit cards& section. Or call us on 777. Then you wont have to enter your credit card details each time you Top Up or make a payment.
Vodafone currently accepts Visa, Mastercard, American Express, and Diners Club cards.
If you have no money to Top Up right away, just freeTXT IOU to 468 and we'll instantly give you a $5 credit, which you repay next time you Top Up plus a 50c fee.
You must be registered for My Vodafone online to use the My Vodafone iPhone or Android app or on your mobile.
Vodafone is PCI compliant which means we're able to process, store or transmit credit card information in a secure environment without having to keep your credit card details stored in our system. This is standard banking practice, and complies with the Global Credit Card standard.
Other ways to Top Up
Just look for the Vodafone sign at any NZ service station, dairy or supermarket, buy a recharge voucher and follow the instructions on . We also sell recharge vouchers at our Vodafone stores.
Recharge vouchers are also a great way to Top Up someone else's Prepay account.
Recharge vouchers can also be used through
on a computer or tablet.
Call 777 from your Vodafone mobile: Follow the prompts to Top Up using your Visa, Visa Debit Card or Mastercard.
Westpac Phone Banking
If you&re registered with Westpac phone banking you can Top Up by calling the Westpac Telephone Banking service and following the prompts.
Pop into a shop
Lots of stores around New Zealand have Vodafone eklick EFTPOS terminals where you can Top Up with cash, credit card or EFTPOS. They'll usually have eklick EFTPOS signage to help make them easy to find. We'll TXT you to confirm your Top Up and let you know your new balance.
Use NZ Post
Top Up your Prepay at any NZ Post outlet (a Post Shop or Books & More store) with cash or EFTPOS
If you're with ASB Bank, Bank of New Zealand or Westpac, you can Top Up at their ATMs.
From the main menu select &Other& or &Other Services&
Follow the Vodafone Prepay instructions.
You'll be asked to enter your Vodafone Prepay number, and
How much you'd like to Top Up and from which account
We'll TXT you to confirm your Top Up and let you know your new balance.
Did you know? You can Top Up for someone else!
To Top Up someone else's account
, select &Make a payment or Top Up& from the left-hand menu, then follow the prompts. Please note this will not work for Recharge Vouchers.
If you're running low on credit and can't Top Up right away, get an instant $5 credit with Prepay IOU.
When you&re travelling Top Up using the My Vodafone app, online, by TXT or by calling 777 with your credit card.
Register for My Vodafone and you&ll be able to Top Up, check your call, TXT and data balances and heaps more 24/7.
Frequently Asked Questions
Check out the most common questions and answers about topping up your Prepay.
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