J E James Cycles - Shipping and Returns
Bike Offers
Bicycle Parts Sale
Bicycle Clothing
Cycle Accessories
Delivery to Billing/Card Registered Address
J E James Cycles are happy to deliver to an alternative address, however this can only be done at our discretion. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at J E James Cycles. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as J E James Cycles against fraudulent purchases.
International orders can only be despatched to the billing address.
INTERNATIONAL SHIPPING
Our system will work out the appropriate shipping costs when you add items to your basket.
Our chosen couriers are Royal Mail and DHL
All international orders up to 1kg to Europe and the rest of the world will be sent via Royal Mail
Royal Mail services offered: International Signed For or Airsure
How fast is Airsure(R)?
All Airsure(R) mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than International Signed For
How fast is International Signed For??
If International Signed For? with Airmail delivery is used, the target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.
All international orders above 1kg to Europe and the rest of the world will be sent via TNT
Please Note: TNT will not ship to PO Box addresses, including APO addresses.
Estimated delivery times for TNT to Europe and the rest of the world.
European Union
Destinations
Transit Times*
Czech Republic
Denmark (excl. Faroe Islands and Greenland)
France (incl. Monaco and Corsica, excl. Andorra)
Italy (excl. San Marino and Vatican City
Luxembourg
Netherlands
Portugal (incl. Azores and Madeira)
Spain (incl. Balearics, excl. Canary Island)
European union
Destinations
Transit Times*
New Zealand
Rest of Europe
Rest of world
South Africa
Switzerland
United States
Any queries please email
SHIPPING RESTRICTIONS
We cannot send certain goods overseas. These include pressurized containers such as GT-85 spray lube, Oils and Maintenance fluids such as chain oils and brake/fork oils. If these items are ordered we will remove and refund the items from the order.
Certain suppliers will not allow their goods to be sent outside the U.K.
If you require more information on products with shipping restrictions please email us before ordering.
Unfortunately at present we cannot ship larger items to the Channel Islands. We are sorry for this inconvenience and we are looking for a resolution.
HOW WE PACKAGE OUR ORDERS
Some of our products may not be available in the these are due to many of our genuine parts being bought in bulk and occasionally are not supplied with individual branded packaging. These are regardless genuine branded goods.
On very low stock levels some products may have spent time on a retail sales floor for display purposes only, if the goods are soiled or damaged we will contact you before dispatch where possible to explain the discrepancy. Note this may delay the order until the goods are agreed by the customer.
Please view our bike assembly guide below to see how our bikes are assembled & packaged, as well as how to assemble your new bike when it arrives.
VAT & IMPORT DUTIES
Customers within the EU are required to pay VAT on goods..... With the exception of safety helmets, children's clothing, energy foods and books. These items are all VAT free
You are responsible for payment of any charges your government may issue when the goods arrive at their destination country.
J.E.James Cycles will not reimburse any costs incurred regardless of circumstances.
RETURNING AN ORDER
Returning an Order Because it is Unsuitable ie. &Does not fit&
If you would like to return any item you ordered for an exchange or refund this is no problem. We allow 30 days from date of purchase for items to be returned.
All items returned must be accompanied with a returns form. Please email our returns department who will be happy to issue you with a returns number, returns form and will reserve the replacement item, if applicable.
Please only return the item[s] for exchange/refund not the whole order.
All goods must be returned to us in secure packaging, please refer to &how we package our orders&
We cannot accept any responsibility for goods damaged in return transit due to poor packaging and goods lost.
All return shipping cost must be paid for by the customer.
Unfortunately we cannot refund the initial cost of sending the goods and the cost of returning the goods. We will charge again to ship the replacement items if applicable.
Returning an Order Because it is Faulty
Most manufacturers offer a U.K.warranty on their goods.
We are happy to carry out the warranty if the goods prove faulty provided the customer returns the goods to our U.K. Returns department.
Warranty does not cover general wear and tear, crash damage, improper use and poor maintenance.
Please refer to the manufacturer's website for specific warranty terms and conditions or contact us.
If you have a warranty claim please email us and provide as much information as possible, in most circumstances it can be helpful if images of the fault are also provided.
We can advise on what needs to be sent back, for example if the rear derailleur is at fault on a bike you purchased from us only that item needs to be returned not the complete bike.
After we have made an initial warranty assessment we will issue you with a returns number and returns form. If items can be repaired locally this may prove more cost effective for overseas customers and we will be happy to reimburse any cost provided documentation is forwarded to us. Before any repairs are carried out locally you must inform us of the cost of the repair, most bike shops will be happy to provide a quote for any potential repair/replacement work.
Small items can be returned using your local domestic postal service. We recommend a traceable and insured service is used.
For returning large items such as bikes, we can arrange collection through our courier. The collection can be arranged on a time and at a location to suit you (costs may increase if a specific time is required).
All return shipping cost must be paid for by the customer.
Unfortunately we cannot refund the initial cost of sending the goods and the cost of returning the goods. We will charge again to ship the replacement items if applicable.
Additional Returns Information
Please do not return any items without contacting J.E.James Cycles first.
All goods returned must be accompanied with a returns number and returns form. The packaging must be clearly labelled on the customs information/declaration document [CN22/CN23] as &RETURNED GOODS-FAILED SALE&
Failure to do so may result in the goods been refused entry to the UK and returned to sender.
If you have paid import duty or taxes on the goods received and then want to return the item[s] for refund. You should be able to claim back these costs once the refund has been completed. To apply for this refund you will need to show proof of duty/taxes paid and shipping documentation showing the goods were returned to the UK. We advice you contact your local government office for specific information on duty refunds.
All goods must be returned to us in secure packaging as they were sent to reduce the risk of damage in transit. Please refer to &How We Package Our Orders& for more information on how to repackage your goods safely and securely.
We cannot accept responsibility for damaged or lost goods due to incorrect/unsuitable/poor packaging or incorrect/falsified documentation. The shipping cost of all returned goods is at the customer's expense and J.E.James Cycles will not reimburse these amounts.
J.E.JAMES CYCLES ASSEMBLY GUIDE
= In stock= Out of stock
Other InfoMost out of stock products can be ordered.If you have any order or product availability queries please
or phone .Please Note: The mail order telephones are staffed between 9:00am and 5:30pm, Monday to Friday and closed on bank holidays.Information Copyright & 2016 J E James CyclesFoot passenger fares to the Isle of Wight
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Foot passenger fares
Fares now available until
Foot passenger fares from the mainland to the Isle of Wight
Travelling on foot? Welcome aboard. All three Wightlink Isle of Wight ferry routes are perfect for foot passengers and with a variety of combination tickets including onward transport you can save money too!
Getting to and around the Isle of Wight on foot
If arriving by train from anywhere in the country, just head for Portsmouth Harbour or Lymington Pier railway station. Both stations are right next to ferry terminals so we can whisk you across to the Isle of Wight in no time.
Once on the Island, there are easy onward transport links to all destinations. A comprehensive bus service is run by Southern Vectis that covers the whole Island so whether you’re arriving in Ryde, Fishbourne or Yarmouth, there’ll be a bus to pick you up.
Island Line train services run between Ryde Pier Head and Shanklin calling at Brading, Sandown and Lake which also connects with the Isle of Wight Steam Railway at Smallbrook Junction.
There are 200 miles of
on the Island for you to enjoy if you’re bringing your bike (bikes travel free with us!). If you’re more comfortable on two feet then you can enjoy over 500 miles of
across the Island which are easily accessible from our terminals.
Drive less and see more on the Isle of Wight …
Foot passenger fares
Day returnValid for passenger returning by 4.30 am next day
ReturnValid for passenger returning within 364 nights
Evening FlyerValid for a return journey only. Outward journey must be taken after 4.00 pm and before 23.59 pm, return travel by 4.30 am next day.
Child (5-15)Children under 5 travel FREE
Senior Citizen (60+)^
Student (16+)*
Day returnValid for passenger returning by 4.30 am next day
Evening FlyerValid for a return journey only. Outward journey must be taken after 4.00 pm and before 23.59 pm, return travel by 4.30 am next day.
Family foot passenger(1 adult + 4 children or 2 adults + 3 children)
Information
*Student rate: A valid NUS/Student Rider/ISIC (International Student identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.
^Senior Citizen (60+) rate:If you’re lucky enough to look younger than you are, you may be asked to produce proof of your age.
Day returnValid for passenger returning by 4.30 am next day
ReturnValid for passenger returning within 364 nights
Evening FlyerValid for a return journey only. Outward journey must be taken after 4.00 pm and before 23.59 pm, return travel by 4.30 am next day.
Child (5-15)Children under 5 travel FREE
Senior Citizen (60+)^
Student (16+)*
Day returnValid for passenger returning by 4.30 am next day
Evening FlyerValid for a return journey only. Outward journey must be taken after 4.00 pm and before 23.59 pm, return travel by 4.30 am next day.
Family foot passenger(1 adult + 4 children or 2 adults + 3 children)
Information
*Student rate: A valid NUS/Student Rider/ISIC (International Student identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.
^Senior Citizen (60+) rate:If you’re lucky enough to look younger than you are, you may be asked to produce proof of your age.
Day returnValid for passenger returning by 4.30 am next day
ReturnValid for passenger returning within 364 nights
Evening FlyerValid for a return journey only. Outward journey must be taken after 4.00 pm and before 23.59 pm, return travel by 4.30 am next day.
Child (5-15)Children under 5 travel FREE
Senior Citizen (60+)^
Student (16+)*
Day returnValid for passenger returning by 4.30 am next day
Evening FlyerValid for a return journey only. Outward journey must be taken after 4.00 pm and before 23.59 pm, return travel by 4.30 am next day.
Family foot passenger(1 adult + 4 children or 2 adults + 3 children)
Information
*Student rate: A valid NUS/Student Rider/ISIC (International Student identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.
^Senior Citizen (60+) rate:If you’re lucky enough to look younger than you are, you may be asked to produce proof of your age.
Great value… great connections… and a great day out.
Wightlink makes it easy to enjoy a wonderful day out on the Isle of Wight with outstanding value combination tickets exclusively for foot passengers.
We combine convenient and fast foot passenger ferry crossings with onward travel on the Island for little more than the cost of the ferry tickets alone. So you treat yourself to a trip or enjoy a family outing to the Isle of Wight any time you choose.
How do I buy a combination ticket?
Simply purchase your tickets on the day of travel from the Wightlink Ticket Office.
Group passenger fares
Groups of between 10 and 40 foot passengers travelling together on both the Outbound and Inbound routes get discounted fares to and from the Island.
Standard Foot Passenger Product Rules
Information
Online booking or amendment
Call Centre booking or amendment
Ticket Office booking or amendment
Booking fee
Amendment fee
Any increase in ticket costs must be paid at time of amendment
Refundable
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancellation fee
Check in rules
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time
We will try to accommodate late arrivals (those up to 2 hours late), provided there is space to do so, on the next available crossing
Arrivals more than 2 hours after scheduled sailing time shall be classified as a No Show, and a new ticket must be purchased
Standard Foot Passenger Product Rules
Online booking or amendment
Information
Booking fee
Amendment fee
Any increase in ticket costs must be paid at time of amendment
Refundable
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancellation fee
Check in rules
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time
We will try to accommodate late arrivals (those up to 2 hours late), provided there is space to do so, on the next available crossing
Arrivals more than 2 hours after scheduled sailing time shall be classified as a No Show, and a new ticket must be purchased
Family Foot Passenger Product Rules
Information
Online booking or amendment
Call Centre booking or amendment
Ticket Office booking or amendment
Booking fee
Not available to book online
Not available to book by phone
Amendment fee
Any increase in ticket costs must be paid at time of amendment
Refundable
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancellation fee
Check in rules
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time
We will try to accommodate late arrivals (those up to 2 hours late), provided there is space to do so, on the next available crossing
Arrivals more than 2 hours after scheduled sailing time shall be classified as a No Show, and a new ticket must be purchased
Family Foot Passenger Product Rules
Online booking or amendment
Information
Booking fee
Not available to book online
Amendment fee
Any increase in ticket costs must be paid at time of amendment
Refundable
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancellation fee
Check in rules
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time
We will try to accommodate late arrivals (those up to 2 hours late), provided there is space to do so, on the next available crossing
Arrivals more than 2 hours after scheduled sailing time shall be classified as a No Show, and a new ticket must be purchased
Special Tickets (Combination) – Foot passengers
Information
Online booking or amendment
Call Centre booking or amendment
Ticket Office booking or amendment
Booking fee
Not available to book online
Amendment fee
Any increase in ticket costs must be paid at time of amendment.
Refundable
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancellation fee
Check in rules
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time
We will try to accommodate late arrivals (those up to 2 hours late), provided there is space to do so, on the next available crossing
Arrivals more than 2 hours after scheduled sailing time shall be classified as a No Show, and a new ticket must be purchased
Special Tickets (Combination) – Foot passengers
Online booking or amendment
Information
Booking fee
Not available to book online
Amendment fee
Any increase in ticket costs must be paid at time of amendment
Refundable
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancellation fee
Check in rules
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time
We will try to accommodate late arrivals (those up to 2 hours late), provided there is space to do so, on the next available crossing
Arrivals more than 2 hours after scheduled sailing time shall be classified as a No Show, and a new ticket must be purchased
Regular travellers
This is the perfect choice for mainland residents travelling regularly to the Isle of Wight and entitles you to a defined number of single sailings.
This is great value for foot passengers travelling regularly to and from the Island. It allows unlimited ferry crossings for the period you have purchased.
Popular FAQ
44 people found this faq useful.Do you offer group rates?Yes. Discounted fares are available for groups of 10 or more foot passengers travelling together on the same sailing. Groups of 15 or more cars can also benefit from discounted rates on certain sailings. You can find out more
1 people found this faq useful.What if I miss my scheduled ferry?If you arrive for your booked sailing too late to check in on time, our staff will try to get you on the next possible sailing, but this is not guaranteed.
Vehicles arriving at port more than 2 hours after scheduled sailing time will be classed as a “no show” booking though a revision to your booking can be made, subject to availability, if you travel before 23:59 on same day. Payment for any increase in booking costs is required before sailing and amendment fees may apply. If there is no availability and you decide to travel on a subsequent day, you will need to buy a new ticket (no refunds will be considered).
If you think you are going to miss the check-in period for your sailing we recommend you contact us, if possible, to modify your booking. Provided you contact us at least one hour before the departure of your sailing we will try and change you sailing time to the next available service. There is no amendment fee if you
yourself online, but there may be an additional fare to pay if the new sailing is more expensive.
89 people found this faq useful.What time should I arrive at the port and how do I check-in?Vehicles: Please arrive at the port between 30 and 60 minutes before departure time with a valid ticket for travel. A member of the Wightlink team will welcome you at the gate, check your ticket and direct you to the appropriate ticket lane.
Your ticket may be checked again before boarding and you will be advised when to drive aboard and where to park.
Foot passengers: Please arrive at the Terminal at least 15 minutes before departure with a valid ticket for travel. If arriving by train at Portsmouth Harbour or Ryde Pier Head you should allow at least 10 minutes to connect between the train and catamaran.
Simply wait in the Terminal and an announcement will be made when boarding starts. Your ticket will be checked before embarkation.
Please note that ships may have to sail a little before or after advertised sailing times.
126 people found this faq useful.
Pushbikes, e-bikes and battery powered Mobility Scooters travel free of charge when you purchase a foot passenger ticket.
Bicycles and mobility scooters
Mobility Scooters must be battery powered.Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
Wightlink’s General Conditions for the Provision of Ferry Services
for more details.
* Terms & Conditions: Each foot passenger can bring one bicycle on free of charge. Vehicles carrying bicycles will be charged an additional cost if the bicycles add additional height or length to your vehicle – see our
for details.
Book your ferry ticket
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Wightlink Ferries
Welcome to Wightlink!
Wightlink has separate sites for Island and mainland residents. Simply click below to tell us where you are and we’ll always take you to the right site.
You can change your location at any time.
Additional NarrativePushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Concessionary Fares available for children, students and seniors.
Concessionary fare cannot be used in conjunction with any other offer.
Unit of MeasurePer person.
AvailabilityWe allocate space aboard our sailings according to a number of factors including ticket or booking type.
This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking
is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold.
This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Age Limits0-4 years old travel free
Children : 5 years to 15 years (children under 12 must be accompanied by an adult of at least 16 years)
Student : 16 years+ – Valid NUS/Student Rider/ISIC (Internationsal Student identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.
Adults : 16 years and over
Senior: 60+
We reserve the right to ask for proof of age.
Booking OnlineWe will not charge you a separate booking fee if you book online by visiting www.wightlink.co.uk.
NHS Discount for Isle of Wight tickets cannot be given if booked online.
Affiliate bookings can only be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by the applying persons using the Tesco page on the Wightlink website
Account customers can book online subject to individual agreements.
Booking by phonePublic and Affiliate Bookings can be made by contacting our Reservations Team.
For NHS Discounts, please quote ‘Wightlink Healthcare Discount’ when booking.
Account customers can book via the Reservations Team subject to individual agreements.
Booking at portBookings can be made at port.
For NHS Discounts, please quote ‘Wightlink Healthcare Discount’ when booking.
Account customers can book at port subject to individual agreements.
Affiliate bookings can be made at port subject to individual agreements.
Booking feesNo
RoutesPortsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier.
Check in rulesFoot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket .
Amendments & Cancellation ProcessAmendments and/or cancellations can be made online, via the Reservations Team or at the port.
Amendment Rules & FeesAmendments can be made up to 1 hour before scheduled sailing online, via the Reservations Team or at port and will not incur any amendment fees
Any increase in ticket costs must be paid at time of amendment.
Any decrease in ticket cost will be refunded.
Amendments to the return leg of a return booking cannot be made online if the outward leg of the journey has already been checked in, changes can only be made by phone or at port.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available
Cancellation Rules and FeesCancellations can be made via the Reservations Team, Ticket Office (Port) or Online but will incur a cancellation fee.
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Boost tokens are non-refundable.
No Show DefinitionIf you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking.
No Show FeesNo refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings and where the
no show relates to the outbound leg of a return booking, we reserve the right to charge in full for both legs of the booking.
Credit Account AvailableYes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of Charging (Account Customers Only)Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
PaymentAccount customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the
time of booking.
Tesco Clubcard Boost tokens can be accepted as full or part payment for all tickets,
excluding NHS Discount and Disabled Travel tickets, but bookings must be made 1 hour in advance by calling our Reservations Team or booking online.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
VAT applicable to charges?No
DiscountsNHS
Up to 50% off NHS Discounts for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/sms referring to your appointment in order to collect tickets from the relevant Ticket Office (Port) on the day of travel.
If you cannot produce your appointment card/letter/sms referring to your appointment on the day of travel, the full fare for your booking will be charged, with increase in fare paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Affiliates
Affiliate discounts cannot be used in conjunction with any other offer.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Disabled Travel Scheme
Discounts apply to Blue Badge Holders, EU Blue Badge Holders, English National Concessionary Travel Scheme Card Holders (ENCTS) or National Rail Disabled Travel Card Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Boost codes
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible Travel AssistanceIf you have special requirements when on board vessel, once you have made your booking, you must contact our Reservations Team at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product / Product CodeFoot Passenger Single or Return, max. 364 nights stay
Foot Day Return from mainland, return by 04.30 following day
Foot Day Return From IoW, return by 04.30 following day
Evening Flyer, outward journey between 16.01 and 23.59, return by 04.30 following day
Affiliate Foot Single or Return, max. 364 nights stay
Additional NarrativePushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Concessionary Fares available for children, students and seniors.
Concessionary fare cannot be used in conjunction with any other offer.
Unit of MeasurePer person.
AvailabilityWe allocate space aboard our sailings according to a number of factors including ticket or booking type.
This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking
is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold.
This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Age Limits0-4 years old travel free
Children : 5 years to 15 years (children under 12 must be accompanied by an adult of at least 16 years)
Student : 16 years+ – Valid NUS/Student Rider/ISIC (Internationsal Student identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.
Adults : 16 years and over
Senior: 60+
We reserve the right to ask for proof of age.
Booking OnlineWe will not charge you a separate booking fee if you book online by visiting www.wightlink.co.uk.
NHS Discount for Isle of Wight tickets cannot be given if booked online.
Affiliate bookings can only be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by the applying persons using the Tesco page on the Wightlink website
Account customers can book online subject to individual agreements.
Booking by phonePublic and Affiliate Bookings can be made by contacting our Reservations Team.
For NHS Discounts, please quote ‘Wightlink Healthcare Discount’ when booking.
Account customers can book via the Reservations Team subject to individual agreements.
Booking at portBookings can be made at port.
For NHS Discounts, please quote ‘Wightlink Healthcare Discount’ when booking.
Account customers can book at port subject to individual agreements.
Affiliate bookings can be made at port subject to individual agreements.
Booking feesNo
RoutesPortsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier.
Check in rulesFoot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket .
Amendments & Cancellation ProcessAmendments and/or cancellations can be made online, via the Reservations Team or at the port.
Amendment Rules & FeesAmendments can be made up to 1 hour before scheduled sailing online, via the Reservations Team or at port and will not incur any amendment fees
Any increase in ticket costs must be paid at time of amendment.
Any decrease in ticket cost will be refunded.
Amendments to the return leg of a return booking cannot be made online if the outward leg of the journey has already been checked in, changes can only be made by phone or at port.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available
Cancellation Rules and FeesCancellations can be made via the Reservations Team, Ticket Office (Port) or Online but will incur a cancellation fee.
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Boost tokens are non-refundable.
No Show DefinitionIf you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking.
No Show FeesNo refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings and where the
no show relates to the outbound leg of a return booking, we reserve the right to charge in full for both legs of the booking.
Credit Account AvailableYes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of Charging (Account Customers Only)Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
PaymentAccount customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the
time of booking.
Tesco Clubcard Boost tokens can be accepted as full or part payment for all tickets,
excluding NHS Discount and Disabled Travel tickets, but bookings must be made 1 hour in advance by calling our Reservations Team or booking online.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
VAT applicable to charges?No
DiscountsNHS
Up to 50% off NHS Discounts for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/sms referring to your appointment in order to collect tickets from the relevant Ticket Office (Port) on the day of travel.
If you cannot produce your appointment card/letter/sms referring to your appointment on the day of travel, the full fare for your booking will be charged, with increase in fare paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Affiliates
Affiliate discounts cannot be used in conjunction with any other offer.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Disabled Travel Scheme
Discounts apply to Blue Badge Holders, EU Blue Badge Holders, English National Concessionary Travel Scheme Card Holders (ENCTS) or National Rail Disabled Travel Card Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Boost codes
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible Travel AssistanceIf you have special requirements when on board vessel, once you have made your booking, you must contact our Reservations Team at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product / Product CodeFoot Passenger Single or Return, max. 364 nights stay
Foot Day Return from mainland, return by 04.30 following day
Foot Day Return From IoW, return by 04.30 following day
Evening Flyer, outward journey between 16.01 and 23.59, return by 04.30 following day
Affiliate Foot Single or Return, max. 364 nights stay
Additional NarrativePushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Family group defined as – Up to 5 persons, group to contain one or two adults, children to be between 5 years old and 15 years old.
Exclusion dates apply for Isle of Wight Festival and Bestival weekends (dates available on request).
Unit of MeasurePer family group
AvailabilityWe allocate space aboard our sailings according to a number of factors including ticket or booking type.
This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking
is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold.
This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Age Limits0-4 years old travel free
Children : 5 years to 15 years
Adults : 16 years and over
We reserve the right to ask for proof of age.
Booking OnlineNot available to book on line
Booking by phoneNot available to book by phone
Booking at portBookings can be made at port.
Booking feesNo
RoutesPortsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier.
Check in rulesFoot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket .
Amendments & Cancellation ProcessAmendments and/or cancellations can be made via the Reservations Team or at the port.
Amendment Rules & FeesAmendments can be made up to 1 hour before scheduled sailing online, via the Reservations Team or at port and will not incur any amendment fees
Amendments to the return leg of a return booking cannot be made online if the outward leg of the journey has already been checked in, changes can only be made by phone or at port.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available
Cancellation Rules and FeesCancellations can be made via the Reservations Team or Ticket Office (Port) but will incur a cancellation fee.
Cancellations made within 24 hours of scheduled sailing are non-refundable.
No Show DefinitionIf you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking.
No Show FeesNo refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings and where the
no show relates to the outbound leg of a return booking, we reserve the right to charge in full for both legs of the booking.
Credit Account AvailableNo
Point of Charging (Account Customers Only)Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
PaymentThe price for each sailing shall be calculated according to our prices prevailing at the
time of booking.
Tesco Clubcard Boost tokens, Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
VAT applicable to charges?No
DiscountsNHS
Not available
Affiliates
Not available
Disabled Travel Scheme
Not available
Accessible Travel AssistanceIf you have special requirements when on board vessel, once you have made your booking, you must contact our Reservations Team at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product / Product CodeFamily Foot Day ticket from mainland, return by 04.30 following day
Family Foot Day ticket From IoW, return by 04.30 following day
Family Foot Evening Flyer, outward journey between 16.01 and 23.59, return by 04.30
following day
Additional NarrativePushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Family group defined as – Up to 5 persons, group to contain one or two adults, children to be between 5 years old and 15 years old.
Exclusion dates apply for Isle of Wight Festival and Bestival weekends (dates available on request).
Unit of MeasurePer family group
AvailabilityWe allocate space aboard our sailings according to a number of factors including ticket or booking type.
This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking
is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold.
This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Age Limits0-4 years old travel free
Children : 5 years to 15 years
Adults : 16 years and over
We reserve the right to ask for proof of age.
Booking OnlineNot available to book on line
Booking by phoneNot available to book by phone
Booking at portBookings can be made at port.
Booking feesNo
RoutesPortsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier.
Check in rulesFoot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket .
Amendments & Cancellation ProcessAmendments and/or cancellations can be made via the Reservations Team or at the port.
Amendment Rules & FeesAmendments can be made up to 1 hour before scheduled sailing online, via the Reservations Team or at port and will not incur any amendment fees
Amendments to the return leg of a return booking cannot be made online if the outward leg of the journey has already been checked in, changes can only be made by phone or at port.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available
Cancellation Rules and FeesCancellations can be made via the Reservations Team or Ticket Office (Port) but will incur a cancellation fee.
Cancellations made within 24 hours of scheduled sailing are non-refundable.
No Show DefinitionIf you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking.
No Show FeesNo refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings and where the
no show relates to the outbound leg of a return booking, we reserve the right to charge in full for both legs of the booking.
Credit Account AvailableNo
Point of Charging (Account Customers Only)Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
PaymentThe price for each sailing shall be calculated according to our prices prevailing at the
time of booking.
Tesco Clubcard Boost tokens, Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
VAT applicable to charges?No
DiscountsNHS
Not available
Affiliates
Not available
Disabled Travel Scheme
Not available
Accessible Travel AssistanceIf you have special requirements when on board vessel, once you have made your booking, you must contact our Reservations Team at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product / Product CodeFamily Foot Day ticket from mainland, return by 04.30 following day
Family Foot Day ticket From IoW, return by 04.30 following day
Family Foot Evening Flyer, outward journey between 16.01 and 23.59, return by 04.30
following day
Additional NarrativePushbikes, e-bikes and battery powered mobility scooters travel free of charge (Wightlink element of product offering)
In the event that you purchase a ticket from us for, or to the extent your journey incorporates travel on another mode of transport, such travel will be subject to the regulations and conditions of carriage of the carrier or carriers involved.
Wightlink Limited shall issue any ticket issued for or used on such other transport as agents only for the carrier or carriers concerned.
We cannot accept responsibility for the performance of other operators on services not provided by Wightlink.
Unit of MeasurePer person.
AvailabilityWe allocate space aboard our sailings according to a number of factors including ticket or booking type.
This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking
is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold.
This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Age Limits0-4 years old travel free
Children : 5 years to 15 years (children under 12 must be accompanied by an adult of at least 16 years)
Adults : 16 years and over
We reserve the right to ask for proof of age.
Booking OnlineNot available to book online
Booking by phoneBookings can be made by contacting our Reservations Team.
Booking at portBookings can be made at Ticket Office (Port).
Booking feesNo booking fees
RoutesPortsmouth Harbour – Ryde Pier Catamaran & Lymington to Yarmouth Car Ferry.
Check in rulesFoot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Late arrivals at port over 2 hours after scheduled sailing time will be required to purchase a new ticket.
Amendments & Cancellation ProcessAmendments and/or cancellations can be made via the Reservations Team or at the port.
Amendment Rules & FeesAmendments can be made up to 1 hour before scheduled sailing online, via the Reservations Team or at port and will not incur any amendment fees
Any increase in ticket costs must be paid at time of amendment.
Any decrease in ticket cost will be refunded.
Amendments to the return leg of a return booking cannot be made online if the outward leg of the journey has already been checked in, changes can only be made by phone or at port.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available
Cancellation Rules and FeesCancellations can be made via the Reservations Team or Ticket Office (Port) but will incur a cancellation fee.
Cancellations made within 24 hours of scheduled sailing are non-refundable.
No Show DefinitionIf you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking.
No Show FeesNo refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings and where the
no show relates to the outbound leg of a return booking, we reserve the right to charge in full for both legs of the booking.
Credit Account AvailableNo.
Point of Charging (Account Customers Only)Not applicable
PaymentPayment is required in full at time of booking.
Ticket price valid at time of booking.
Tesco Clubcard Boost tokens ,Tesco Clubcard vouchers, bus tokens or Postal Orders are not accepted for full or part payment.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
VAT applicable to charges?No
DiscountsNHS
Not available
AFFILIATES
Not available
DISABLED TRAVEL SCHEME
Not applicable
Accessible Travel AssistanceIf you have special requirements when on board vessel, once you have made your booking, you must contact our Reservations Team at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product / Product CodeFoot Island Express – Travel includes Catamaran and unlimited travel on Island Line Trains.
Foot Steam Liner – Travel includes Catamaran, travel on Island Line Trains from Ryde Pier to Smallbrook Junction and Isle of Wight Steam Railway.
Foot Wight Rover Portsmouth Harbour to Ryde Pier – Travel includes Catamaran plus travel on Island Line Trains from Ryde Pier to Ryde Esplanade & Southern Vectis Bus Service.
Foot Wight Rover Lymington to Yarmouth – Travel includes Car Ferry and unlimited travel on Southern Vectis Bus Service.
All Special Tickets – Foot passenger products include a Day Return Foot Passenger ticket (return must be by 23.59 same day).
Additional NarrativePushbikes, e-bikes and battery powered mobility scooters travel free of charge (Wightlink element of product offering)
In the event that you purchase a ticket from us for, or to the extent your journey incorporates travel on another mode of transport, such travel will be subject to the regulations and conditions of carriage of the carrier or carriers involved.
Wightlink Limited shall issue any ticket issued for or used on such other transport as agents only for the carrier or carriers concerned.
We cannot accept responsibility for the performance of other operators on services not provided by Wightlink.
Unit of MeasurePer person.
AvailabilityWe allocate space aboard our sailings according to a number of factors including ticket or booking type.
This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking
is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold.
This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Age Limits0-4 years old travel free
Children : 5 years to 15 years (children under 12 must be accompanied by an adult of at least 16 years)
Adults : 16 years and over
We reserve the right to ask for proof of age.
Booking OnlineNot available to book online
Booking by phoneBookings can be made by contacting our Reservations Team.
Booking at portBookings can be made at Ticket Office (Port).
Booking feesNo booking fees
RoutesPortsmouth Harbour – Ryde Pier Catamaran & Lymington to Yarmouth Car Ferry.
Check in rulesFoot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Late arrivals at port over 2 hours after scheduled sailing time will be required to purchase a new ticket.
Amendments & Cancellation ProcessAmendments and/or cancellations can be made via the Reservations Team or at the port.
Amendment Rules & FeesAmendments can be made up to 1 hour before scheduled sailing online, via the Reservations Team or at port and will not incur any amendment fees
Any increase in ticket costs must be paid at time of amendment.
Any decrease in ticket cost will be refunded.
Amendments to the return leg of a return booking cannot be made online if the outward leg of the journey has already been checked in, changes can only be made by phone or at port.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available
Cancellation Rules and FeesCancellations can be made via the Reservations Team or Ticket Office (Port) but will incur a cancellation fee.
Cancellations made within 24 hours of scheduled sailing are non-refundable.
No Show DefinitionIf you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking.
No Show FeesNo refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings and where the
no show relates to the outbound leg of a return booking, we reserve the right to charge in full for both legs of the booking.
Credit Account AvailableNo.
Point of Charging (Account Customers Only)Not applicable
PaymentPayment is required in full at time of booking.
Ticket price valid at time of booking.
Tesco Clubcard Boost tokens ,Tesco Clubcard vouchers, bus tokens or Postal Orders are not accepted for full or part payment.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
VAT applicable to charges?No
DiscountsNHS
Not available
AFFILIATES
Not available
DISABLED TRAVEL SCHEME
Not applicable
Accessible Travel AssistanceIf you have special requirements when on board vessel, once you have made your booking, you must contact our Reservations Team at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product / Product CodeFoot Island Express – Travel includes Catamaran and unlimited travel on Island Line Trains.
Foot Steam Liner – Travel includes Catamaran, travel on Island Line Trains from Ryde Pier to Smallbrook Junction and Isle of Wight Steam Railway.
Foot Wight Rover Portsmouth Harbour to Ryde Pier – Travel includes Catamaran plus travel on Island Line Trains from Ryde Pier to Ryde Esplanade & Southern Vectis Bus Service.
Foot Wight Rover Lymington to Yarmouth – Travel includes Car Ferry and unlimited travel on Southern Vectis Bus Service.
All Special Tickets – Foot passenger products include a Day Return Foot Passenger ticket (return must be by 23.59 same day).}